Or the day Comcast killed the music. Sorry about the lack of posts, no internet at the office this week has kept we away from the blog. What does Comcastic mean to you? Hopefully they will have things up and running next week.
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I probably should refrain!
Just sent this e-mail this morning to the Senior VP Customer Operations comcast> Service was restored a few minutes ago..
Mr. Germano.
Please help me understand your process on getting a customer service
restored.
I can tell you I have never been so frustrated in my life dealing with
getting my service restored. Saturday service went down, no phone, no
internet, no cable. Sunday I called. appointment was made for Monday
between 8-noon.(acceptable) Monday was a no show. Monday from 10:00 pm
until 1:00 am i was put on hold told i was located in Detroit and i
could not get service at this time. I am in Anderson,Indiana talked to 3
different people and told the same thing that we could not help u again
until Friday the 18th. This has greatly effected our business at home
not to have a phone.We were insight customers and of course your company
bought insight.
I need to know is this what i should expect from your company?
Today I was told we would have a tech tomorrow between 9 and 11am not
sure at this point if that will even happen.
I work for Xerox and I can promise you this would be a serious gap in
our process if this was allowed and acceptable. Six Sigma methodology
would be an awesome tool for fixing this gap. If this is a one off
situation, then things happen and I am the unlucky customer.
This has greatly effected my wife’s home daycare, and our daily lives.
cable and internet is a modern convenience but the phone, we have to
have,and to me, down 6 days would never happened if I had not bought
this service.
How can you help us? Is there any reason u can think of why i should not
take my business elsewhere and tell everyone I come in contact with the
customer service I have received at this point as been horrific.
Your’e call center people seem not to be empowered to do anything. Even
your supervisors could not get me a name a department or even another
manager to speak to. They seem completely helpless and could not elevate
this concern to anyone else in your company. I’m using the computer at
work to find your e-mail.
We pay 189.00 per month for this service.
Please help!
Stephen Jones
I hate to see the frustration that a lot of you are going thru since Comcast is now in charge. I know that Insight had it’s issues also. I apologize for the inconvenience, any unanswered questions, and the missed appointments you have all experienced. If you have technical problems (not billing questions, please), please email me at Tonya_Richmond@cable.comcast.com and I will follow thru with our Plant Manager. We will correct the problem together!
Tonya Richmond
Comcast Regional Sales Coordinator
765-622-2921
I am Happy to report that our Comcast is now working Perfectly at the Office and a large part of that is due to Tonya!
In all honesty, the support from the local guys has been great. They just had their hands tied by problems that were computer related at the main office.
Last week was just growing pains of our switch to triple-play by comcast (phone and internet) and Insights switch to comcast.
Thanks again for your help Tonya.